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Click on any of the links below to access their solution pages

  1. Setup - Smart Home Hub
    1. Power up Smart Home Hub
    2. Download Smart Home Hub Connect app
    3. Create an account
    4. Finalize Smart Home Hub setup
  2. Room management
    1. Create a new room
    2. Assign device to a room
    3. Edit a room
    4. Delete a room
  3. Device control
    1. Connect devices
      1. Z-Wave
      2. Zigbee or WiFi
    2. Control connected devices
    3. Change device iconl
    4. Remove devices
      1. Z-Wave
      2. Zigbee or WiFi
    5. Force remove devices
  4. Routine
    1. Add a new Routine
    2. Example Routine
    3. Edit a Routine
    4. Search a Routine
    5. Delete a Routine
  5. Scenes
    1. Add a new Scene
    2. Trigger a Scene manually
    3. Add a Scene to an Automation
    4. Edit a Scene
    5. Search a Scene
    6. Delete a Scene
  6. SmartApp
    1. What is a SmartApp
    2. Available SmartApp(s)
    3. Custom SmartApp(s)
  7. SmartThings Home Monitor
    1. Setup SmartThings Home Monitor
      1. Security
      2. Smoke
      3. Leaks
    2. View an incident
    3. Dismiss an incident
    4. Incident history
  8. Voice control
    1. Amazon Alexa
      1. Connect Amazon Alexa with Smart Home Hub
      2. Discover devices with Amazon Alexa
      3. Voice commands to Amazon Alexa
      4. Disconnect Smart Home Hub from Amazon Alexa
    2. Google Assistant
      1. Connect Google Assistant with Smart Home Hub
      2. Assign your devices to rooms using Google Home app
      3. Voice commands to Google Assistant
      4. Disconnect Smart Home Hub from 
  9. Manage members
    1. Add a new Member
      1. Invite with Email
      2. Invite with QR Code
    2. Remove Member(s)
    3. Leaving a location as a Member
  10. Smart Home Hub settings
    1. Samsung account
    2. Advanced features
    3. Personal data
  11. Aeotec Smart Home Hub troubleshoot
    1. What do the LEDs on Aeotec Smart Home Hub mean?
    2. How can I reboot my Aeotec Smart Home Hub?
    3. How to reset Aeotec Smart Home Hub to factory default
    4. Firmware / Download process in app is stuck
    5. Hub not found
    6. Connection failed / hub offline during setup
    7. Your hub is offline (Solid or Blinking blue LED)
    8. Error 33-504
    9. Solid or Blinking red LED
    10. Registration failed
    11. Invalid serial number
    12. How to perform a full hub reset if already setup.
    13. Older Zigbee sensors can't connect.
    14. Cannot connect Z-Wave or Zigbee devices. 
  12. Aeotec Smart Home Hub support
    1. Contact Aeotec support
    2. Contact SmartThings support
  13. Smart Home Hub V3 technical specifications