a. Connect devices

Smart Home Hub supports a thousands of wireless devices by communicated to them through technologies such as Z-Wave, Zigbee, Wi-Fi and indirectly via the cloud. Each wireless communication methods will have a different method to pairing them into Smart Home Hub, but the interface of Smart Home Hub will provide you those specific instructions.

If you'd like to understand which products are compatible with the SmartThings software that powers Aeotec Smart Home Hub, please follow that link.

This guide will go over their generic methods of pairing them.

1. Z-Wave steps

1. Open SmartThings Connect
2. Select "+" located at the top right corner (second icon from the right)
3. Select "Device"
4. Search "Z-Wave"
5. Select Z-Wave
6. Select Generic Z-Wave Device
7. Follow its steps to pairing
   • Press Start
   • Set the hub that is pairing this
   • Set the Room
   • Tap Next
8. Now tap the button on the device you want to pair.
   • Some devices may have custom button presses such as double or triple press. Make sure you look at your Z-Wave devices instructions to get the correct button press combination. 
9. (If Secure pairing available) Scan the QR code or choose to enter the DSK code (pin code located under the QR barcode)

2. Zigbee or WiFi steps

1. From the front dashboard of SmartThings, tap +.
2. Select Device.
3. Select a brand and the device.
   • Follow the steps displayed on screen to pair that Zigbee of WiFi device.
4. Plug the Zigbee / WiFi device into power and/or scan the devices QR code. Smart Home Hub should be able to find the device automatically after some time has passed.
   • Some devices may require special button pressed, make sure to refer to the instruction guide of the Zigbee or WiFi device that you are pairing.

b. Control connected devices

Each device will have a standard way to controlling them for example, a Z-Wave switch or a Zigbee switch will have the same or similar interfaces to allow you to toggle them on/off wirelessly. Most devices will allow you to control them or view their device information details by selecting the individual devices on the front dashboard of SmartThings Connect.

For switches, you can toggle it on and off from the dashboard (a small circular button will appear on the top right side of the widget to easily control the connected device).

For sensors, the main sensor detail will be displayed.

To access more details about the device if available, follow the steps below.

1. Open SmartThings Connect.
2. Scroll down to find the device you want to view.
3. Tap on the device icon directly (do not tap any circular icons if they appear).
4. This will bring you to the details of this device, and if other secondary functions or details are available to control, they will be present in that page.

c. Change device icon 

In the Android- App it is possible to customize or change the icons at different device classes.

Steps:

1. Open the SmartThings app
2. Switch to Devices
3. Tap on the device you want to change
4. In the devices overview, press the 3-dot menu in the top right corner
5. Select Edit
6. Select Change Icon
7. Select the new icon and tap on it
8. Tap on Save

d. Removing devices

Z-Wave

Smart Home Hub can factory reset Z-Wave devices called "Z-Wave Exclusion", but serves as the best method for unpairing a connected Z-Wave device.

Exclude/unpair from the device. 

1. Open SmartThings App.
2. Find the device that you want to unpair/disconnect from your hub.
3. Long tap on the device you want to remove.
4. Tap Remove.
5. Ensure that the LED on Smart Home Hub is blinking.
6. Tap the button on the Z-Wave device that you want to factory reset.
   • Usually, it is a single tap of the button, but other devices may have special button presses (ie. double, triple press, or press and hold for a certain amount of time).

Zigbee/Wifi Steps

Primarily these devices can just be removed and typically would automatically factory reset your Zigbee/WiFi device. Some devices require a manual factory reset option which may need to be done to connect that device to a new hub.

Steps

1. Open SmartThings app.
2. Find the device that you want to delete from your hub.
3. Long tap on the device you want to remove.
4. Tap Remove.
5. After doing so, it is highly recommended to perform a manual factory reset on your Zigbee/Wifi device (in some cases this should automatically factory reset your Zigbee device, sometimes it might not).

e. Removing Z-Wave devices that are not connected.

It is possible to tell devices to remove them from a Z-Wave network even if they are not connected to your Aeotec Smart Home Hub. This is most commonly used when you want to connect a Z-Wave device to SmartThings that has already been connected to another gateway hub. It can also be used for troubleshooting when Z-Wave devices won't connect to your hub.

The steps for removing devices from a network that your Smart Home Hub does not control can be found in this tutorial video and below; 

Steps

1. Open SmartThings app.
2. Tap Menu located at the top left corner of your screen.
3. Tap Devices
4. Find your hub and select it.
5. From the upper right 3 dot menu, then Settings 
6. Tap Z-Wave Utilities.
7. Tap Z-Wave Exclusion.
8. Ensure that the LED on Smart Home Hub is blinking.
9. Tap the button on the Z-Wave device that you want to factory reset.
   • Usually, it is a single tap of the button, but other devices may have special button presses (ie. double, triple press, or press and hold for a certain amount of time).

f. Force removal of a phantom device in your hub

Any device can be forcibly removed from SmartThings Connect interface. This method is not preferred but should only be used if you have no other options to removing a failed device that exists in your hub's network, but no longer exists physically.

Steps

1. On SmartThings dashboard, select the node/device you want to remove.
2. Long tap on the device.
3. Tap on Remove device.
4. Wait about 30 seconds.
5. A new option will appear, select Force Delete.

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