This solution determines how to get software support for SmartThings Connect or individual device support on Aeotec Smart Home Hub. It forms part of a broader guide on managing and using Smart Home Hub which can be found here.

a.
Contact Aeotec support

If you have any issues with any Aeotec hardware or Aeotec Smart Home Hub and need assistance, you can contact the Aeotec Group technical support team. 

There are a few ways you can reach Aeotec support:

1. Submit a ticket email through: www.help.aeotec.com

2. Log a support ticket through www.aeotec.com/contact under section "Help and product questions"

3. Submit a direct email to: [email protected]

Submitting a ticket to us will result in a confirmation email showing your ticket number, and to confirm with you that we've received your ticket submission.

b.
Contact SmartThings support

SmartThings team is still the brains behind the software used behind Aeotec Smart Home Hub, any issues with SmartThings Connect you can contact their support team at that link.

Through their support team, you can get direct support for your Aeotec Smart Home Hub software use, and various support documents about Aeotec and/or SmartThings Zigbee devices.

How to contact SmartThings through SmartThings app.

Email

You can directly contact SmartThings support at: [email protected]

iOS steps

1. Open SmartThings app
2. Change to menu
3. Open the setting by pressing the gear wheel in the upper right corner.
4. Scroll down
5. Tap "Contact us."
6. You have a few options here (which vary by country or region you may be in)
   • FAQ
   • My Questions
   • Ask a Question
   • Call Customer Service
   • Report a problem,

Android steps

1. Open SmartThings app
2. Change to menu
3. Open the setting by pressing the gear wheel in the upper right corner.
4. Scroll down
5. Tap "Contact us."
6. You have a few options here (which vary by country or region you may be in)
   • FAQ
   • Community
   • Ask Question
   • Error reports
   • Call Customer Service
   • Remote support

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